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Configuring Long Text Fields

When configuring specific Wrk Actions, you may find fields with a "book" icon.

Wrk platform screenshot 1 for configuring long text fields

These are Long Text configuration fields which allow you to write plain text and multiple data points from Wrk's Data Library into one field;

Wrk platform screenshot 2 for configuring long text fields

You can type any plain text into this field. To insert items from the Data Library in this type of field, you can type {{ as shown below.

Typing plain text and inserting Customer name, Company, and Request from the Data Library in the right-hand configuration panel, then selecting Confirm

For some Wrk Actions, like the "Send email to inform" Wrk Action, you can also add HTML for formatting. In the Email body field, use <br> wherever you want a line break in the delivered email. For example, Hello,<br>Here is your update. displays the greeting and update on separate lines.

Remember to select the “Confirm” button at the bottom of the panel to save your changes to this field.