| Connected Account | The connected account to use for the request | Connected Account | Yes | |
| Requester identification | | Predefined Choice List | Yes | |
| Identification value | Value of the identification selected | Text (Long) | Yes | |
| Status | | Predefined Choice List | Yes | |
| Priority | | Predefined Choice List | Yes | |
| Source | The channel through which the ticket was created | Predefined Choice List | Yes | |
| Agent ID | ID of the agent to whom the ticket has been assigned | Text (Short) | No | |
| Cc emails | Separated by a comma (,) email addresses added in the 'cc' field of the incoming ticket email | Text (Long) | No | |
| Company ID | Company ID of the requester. This attribute can only be set if the Multiple Companies feature is enabled (Estate plan and above) | Text (Short) | No | |
| Description | HTML content of the ticket | Text (Long) | No | |
| Due by | Timestamp that denotes when the ticket is due to be resolved | Datetime | No | |
| Email config ID | ID of email config which is used for this ticket. (i.e., support@yourcompany.com/sales@yourcompany.com) If product_id is given and email_config_id is not given, product's primary email_config_id will be set | Number | No | |
| Fr due by | Timestamp that denotes when the first response is due | Datetime | No | |
| Group ID | ID of the group to which the ticket has been assigned. The default value is the ID of the group that is associated with the given email_config_id | Text (Short) | No | |
| Requester name | Name of the requester | Text (Short) | No | |
| Product ID | ID of the product to which the ticket is associated. It will be ignored if the email_config_id attribute is set in the request | Text (Short) | No | |
| Subject | Subject of the ticket | Text (Short) | No | |
| Tags | Separated by a comma (,) tags that have been associated with the ticket | Text (Long) | No | |
| Type | Helps categorize the ticket according to the different kinds of issues your support team deals with | Predefined Choice List | No | |