Create agent group in Freshservice

Create agent group in Freshservice.

Application

• Freshservice

Inputs (what you have)

Name	Description	Data Type	Required?	Example
Connected account	The connected account to use for the request	Connected Account	Yes
Agent group name		Text (Short)	Yes
Description		Text (Long)	No
Escalate to agent ID	ID of the user to whom an escalation email is sent if a ticket in this group is unassigned	Text (Short)	No
Member ID 1	ID of agents who are members of this group	Text (Short)	No
Member ID 2	ID of agents who are members of this group	Text (Short)	No
Member ID 3	ID of agents who are members of this group	Text (Short)	No
Observer ID 1	Agent ID who are observers of this group	Text (Short)	No
Observer ID 2	Agent ID who are observers of this group	Text (Short)	No
Observer ID 3	Agent ID who are observers of this group	Text (Short)	No
Unassigned for	Time after which an escalation email is sent if a ticket in the group remains unassigned	Predefined Choice List	No

Outputs (what you get)

Name	Description	Data Type	Required?	Example
JSON Output	JSON output returned by the API	Text (Long)	No

Outcomes

Name	Description
Success	This status is selected if the job has successfully completed.
Unsuccessful	This status is selected if the job has completed unsuccessfully.

Requirements

• N/A