Create ticket in Freshservice

Create ticket in Freshservice.

Application

• Freshservice

Inputs (what you have)

Name	Description	Data Type	Required?	Example
Connected account	The connected account to use for the request	Connected Account	Yes
Email	Email address of the ticket author	Email	Yes
Subject		Text (Short)	No
Description	HTML supported	Text (Long)	No
Priority		Text (Short)	No
Status		Text (Short)	No
CC emails	Comma-separated email addresses to add in the CC field of the ticket email	Text (Long)	No
Department ID	ID of the department to which this ticket belongs	Text (Short)	No
Group ID	ID of the group to which the ticket has been assigned	Text (Short)	No
Impact		Text (Short)	No
Authtor name	Name of the ticket author	Text (Short)	No
Requester ID		Text (Short)	No

Outputs (what you get)

Name	Description	Data Type	Required?	Example
JSON Output	JSON output returned by the API	Text (Long)	No

Outcomes

Name	Description
Success	This status is selected if the job has successfully completed.
Unsuccessful	This status is selected if the job has completed unsuccessfully.

Requirements

• N/A