| Ticket ID | Unique ID of the ticket | Integer | Yes | 20 |
| Workspace ID | ID of the workspace to which the ticket belongs. The attribute is applicable only for accounts with the 'Workspaces' feature enabled | Integer | Yes | 3 |
| Type | Helps categorize the ticket according to the different kinds of issues your support team deals with | Text | Yes | Incident |
| Status | Status of the ticket | Integer | Yes | 1 |
| Priority | Priority of the ticket | Integer | Yes | 1 |
| Urgency | Urgency of the ticket | Integer | Yes | 1 |
| Impact | Impact of the ticket | Integer | Yes | 1 |
| Subject | Subject of the ticket | Text | Yes | Ticket title |
| Description | HTML content of the ticket | Text | Yes | this is a sample ticket |
| Description text | Content of the ticket in plain text | Text | Yes | this is a sample ticket |
| Due by | Timestamp that denotes when the ticket is due to be resolved | Date & Time | Yes | 2021-01-18 21:00 |
| First response due by | Timestamp that denotes when the first response is due | Date & Time | Yes | 2021-01-11 03:00 |
| First escalated response | Set to true if the ticket has been escalated as a result of the first response time being breached | True / False | Yes | False |
| Category | Ticket Category | Text | Yes | Hardware |
| Sub category | Ticket sub category | Text | Yes | Computer |
| Item category | Ticket item category | Text | Yes | Ink bottle |
| Department ID | ID of the department to which this ticket belongs | Integer | Yes | 12 |
| Group ID | ID of the group to which the ticket has been assigned | Integer | Yes | 45 |
| Is escalated | Set to true if the ticket has been escalated for any reason | True / False | Yes | False |
| Deleted | Set to true if the ticket has been deleted/trashed. Deleted tickets will not be displayed in any views except the "deleted" filter | True / False | Yes | False |
| Spam | Set to true if the ticket has been marked as spam | True / False | Yes | False |
| Attachments | Does the ticket contain attachments | True / False | Yes | False |
| To emails | Email addresses to which the ticket was originally sent | List of emails | Yes | person1@wrk.com, person2@wrk.com |
| CC emails | Email addresses added in the 'cc' field of the incoming ticket email | List of emails | Yes | person1@wrk.com, person2@wrk.com |
| Fwd emails | Email addresses added while forwarding a ticket | List of emails | Yes | person1@wrk.com, person2@wrk.com |
| Reply CC emails | Email addresses added while replying to a ticket | List of emails | Yes | person1@wrk.com, person2@wrk.com |
| Requester ID | User ID of the requester | Integer | Yes | 19938921 |
| Name | Name of the requester | Text | Yes | John Doe |
| Phone | Phone of the requester | List of emails | Yes | +1 234 567 8912 |
| Email | Email address of the requester | List of emails | Yes | person1@wrk.com, person2@wrk.com |
| Responder ID | ID of the agent to whom the ticket has been assigned | Integer | Yes | 10000982 |
| Source | The channel through which the ticket was created | Integer | Yes | 3 |
| Tags | Tags that have been associated with the ticket | List of text | Yes | Fix |
| Created at | Ticket creation timestamp | Date % Time | Yes | 2017-09-08 11:03 |
| Updated at | Ticket updated timestamp | Date & Time | Yes | 2017-09-08 11:37 |