Search for tickets in Freshservice
Searches for tickets within a Freshservice instance given a provided query.
This Wrk Action divides. For more information on divides please visit our article explaining Divides.
Common use cases
- Data Management
Application
- Freshservice
Inputs (what you have)
| NAME | DESCRIPTION | TYPE | REQUIRED | EXAMPLE |
|---|---|---|---|---|
| Freshservice API key | Freshservice API key | Connected account | Yes | A8103208 |
| Freshservice base link | The base link is associated to the Freshservice organization being searched | URL | Yes | https://wrk.freshservice.com |
| Search query | Search query | Text | Yes | 1 |
| Maximum number of results | Maximum number of results | Integer | No | 10 |
Note: the value of inputs can either be a set value in the configuration of the Wrk Action within the Wrkflow, or a variable from the Data library section. These variables in the Data library section are the outputs of previous Wrk Actions in the Wrkflow.
Outputs (what you get)
| NAME | DESCRIPTION | TYPE | REQUIRED | EXAMPLE |
|---|---|---|---|---|
| Ticket link | Link of the of the ticket | URL | Yes | https://wrk.freshservice.com/helpdesk/tickets/20 |
| Number of results returned | Total number of records returned by the Wrk Action | Integer | Yes | 5 |
Outcomes
| NAME | DESCRIPTION |
|---|---|
| Success | This status is selected when tickets are successfully retrieved from given the provided query |
| No Result | This status is selected in the event of the following scenarios no ticket can be found with the provided query |
| Unsuccessful | This status is selected in the event of the following scenarios:The external system is not accessibleThe Freshservice base link is not a valid base Freshservice URLUnable to access with the provided credentials |
Requirements
- N/A