| Connected account | The connected account to use for the request | Connected Account | Yes | |
| Agent group ID | ID of the agent group to update | Text (Short) | Yes | |
| Description | | Text (Long) | No | |
| Escalate to agent ID | ID of the agent to whom an escalation email is sent if a ticket in this group is unassigned | Text (Short) | No | |
| Member ID 1 | ID of agents who are members of this group | Text (Short) | No | |
| Member ID 2 | ID of agents who are members of this group | Text (Short) | No | |
| Member ID 3 | ID of agents who are members of this group | Text (Short) | No | |
| Agent group name | | Text (Short) | No | |
| Observer ID 1 | Comma-separated agent user ID who are observers of this group | Text (Short) | No | |
| Observer ID 2 | Comma-separated agent user ID who are observers of this group | Text (Short) | No | |
| Observer ID 3 | Comma-separated agent user ID who are observers of this group | Text (Short) | No | |
| Unassigned for | Time after which an escalation email is sent if a ticket in the group remains unassigned | Predefined Choice List | No | |