Update ticket in Freshservice
Update ticket in Freshservice.
Application
Inputs (what you have)
| Name | Description | Data Type | Required? | Example |
|---|
| Connected account | The connected account to use for the request | Connected Account | Yes | |
| Ticket ID | ID of the ticket to update | Text (Short) | Yes | |
| Department ID | ID of the department to which this ticket has been assigned | Text (Short) | No | |
| Description | HTML supported | Text (Long) | No | |
| Email | Email address of the ticket author | Email | No | |
| Group ID | ID of the group to which the ticket has been assigned | Text (Short) | No | |
| Impact | | Text (Short) | No | |
| Author name | Name of the ticket author | Text (Short) | No | |
| Phone number | | Text (Short) | No | |
| Priority | Priority of the ticket | Text (Short) | No | |
| Status | | Text (Short) | No | |
| Subject | | Text (Short) | No | |
Outputs (what you get)
| Name | Description | Data Type | Required? | Example |
|---|
| JSON Output | JSON output returned by the API | Text (Long) | No | |
Outcomes
| Name | Description |
|---|
| Success | This status is selected if the job has successfully completed. |
| Unsuccessful | This status is selected if the job has completed unsuccessfully. |
Requirements