| Connected Account | The connected account to use for the request | Connected Account | Yes | |
| Incident ID | Unique identifier for the incident | Text (Short) | Yes | |
| Email | The email address of a valid user associated with the account making the request | Email | Yes | |
| Escalation level | Escalate the incident to this level in the escalation policy | Number | No | |
| Escalation policy ID | Delegate this incident to the specified escalation policy. Cannot be specified if an assignee is given | Text (Short) | No | |
| Priority ID | The incident will be created on this service | Text (Short) | No | |
| Resolution | The resolution for this incident if status is set to resolved | Text (Short) | No | |
| Status | The new status of the incident | Predefined Choice List | No | |
| Title | A succinct description of the nature, symptoms, cause, or effect of the incident | Text (Short) | No | |
| Urgency | The urgency of the incident | Predefined Choice List | No | |
| Conference number | Phone numbers should be formatted like +1 415-555-1212,,,,1234#, where a comma (,) represents a one-second wait and pound (#) completes access code input | Text (Short) | No | |
| Conference URL | An URL for the conference bridge. This could be a link to a web conference or Slack channel. | Link | No | |