| Connected Account | The connected account to use for the request | Connected Account | Yes | |
| Short description | Short description of the incident | Text (Long) | Yes | |
| Assignee ID | Which user is the incident assigned to. Requires the selection of an assignment group | Text (Short) | No | |
| Assignment group ID | The assignment group of the incident | Text (Short) | No | |
| Business service ID | | Text (Short) | No | |
| Caller ID | The unique identifier of the caller of the incident | Text (Short) | No | |
| Category ID | The category of the incident | Text (Short) | No | |
| Close notes | The close notes for the incident | Text (Long) | No | |
| Configuration item ID 1 | Configuration Items, 'cmdb_ci' in metadata | Text (Short) | No | |
| Configuration item ID 2 | Configuration Items, 'cmdb_ci' in metadata | Text (Short) | No | |
| Configuration item ID 3 | Configuration Items, 'cmdb_ci' in metadata | Text (Short) | No | |
| Contact type | | Predefined Choice List | No | |
| Description | The description of the incident | Text (Long) | No | |
| Impact | The impact of the incident | Text (Short) | No | |
| Resolution code ID | The resolution code of the incident, 'close_code' in metadata | Text (Short) | No | |
| State ID | The state of the incident | Text (Short) | No | |
| Subcategory ID | The subcategory of the incident | Text (Short) | No | |
| Urgency | The urgency of the incident | Text (Short) | No | |