| Connected Account | The connected account to use for the request | Connected Account | Yes | |
| Description | The first comment on the ticket | Text (Long) | Yes | |
| ID 1 | Custom field ID | Text (Short) | No | |
| Value 1 | Custom field Value | Text (Long) | No | |
| ID 2 | Custom field ID | Text (Short) | No | |
| Value 2 | Custom field Value | Text (Long) | No | |
| ID 3 | Custom field ID | Text (Short) | No | |
| Value 3 | Custom field Value | Text (Long) | No | |
| External ID | An ID you can use to link Zendesk Support tickets to local records | Text (Short) | No | |
| Group ID | The group this ticket is assigned to | Text (Short) | No | |
| Recipient | The original recipient e-mail address of the ticket | Email | No | |
| Status | The state of the ticket | Predefined Choice List | No | |
| Subject | The value of the subject field for this ticket | Text (Short) | No | |
| Tag ID 1 | The array of tags applied to this ticket | Text (Short) | No | |
| Tag ID 2 | The array of tags applied to this ticket | Text (Short) | No | |
| Tag ID 3 | The array of tags applied to this ticket | Text (Short) | No | |
| Type | The type of this ticket | Predefined Choice List | No | |