| Connected Account | The connected account to use for the request | Connected Account | Yes | |
| Name | The user's name | Text (Short) | Yes | |
| Alias | An alias displayed to end users | Text (Short) | No | |
| Custom role ID | A custom role if the user is an agent on the Enterprise plan | Number | No | |
| Details | Any details you want to store about the user, such as an address | Text (Long) | No | |
| Email | The user's primary email address | Email | No | |
| External ID | A unique identifier from another system | Text (Short) | No | |
| Locale | The user's locale | Text (Short) | No | |
| Moderator? | Whether the user has forum moderation capabilities | True/False | No | |
| Notes | Any notes you want to store about the user | Text (Long) | No | |
| Only private comments? | Whether the user can only create private comments | True/False | No | |
| Organization ID | The ID of the user's organization. If the user has more than one organization memberships, the ID of the user's default organization | Text (Short) | No | |
| Phone | The user's primary phone number | Text (Short) | No | |
| Report csv? | Whether or not the user can access the CSV report on the Search tab of the Reporting page in the Support admin interface | True/False | No | |
| Restricted agent? | Whether the agent has any restrictions; false for admins and unrestricted agents, true for other agents | True/False | No | |
| Role | The user's role | Predefined Choice List | No | |
| Signature | The user's signature. Only agents and admins can have signatures | Text (Short) | No | |
| Suspended? | Whether the agent is suspended. Tickets from suspended users are also suspended, and these users cannot sign in to the end user portal | True/False | No | |
| Tag ID 1 | The array of tags applied to this user | Text (Short) | No | |
| Tag ID 2 | The array of tags applied to this user | Text (Short) | No | |
| Tag ID 3 | The array of tags applied to this user | Text (Short) | No | |
| Ticket restriction | Specifies which tickets the user has access to | Predefined Choice List | No | |
| Timezone | The user's time zone | Text (Short) | No | |
| Field ID 1 | Name of the field to sort on | Text (Short) | No | |
| Value 1 | Value of the field | Text (Long) | No | |
| Field ID 2 | Name of the field to sort on | Text (Short) | No | |
| Value 2 | Value of the field | Text (Long) | No | |
| Field ID 3 | Name of the field to sort on | Text (Short) | No | |
| Value 3 | Value of the field | Text (Long) | No | |
| Verified? | Whether the user's primary identity is verified or not | True/False | No | |